Ticket In Person
$300.00 (excl GST) Members
$390.00 (excl GST) Non members

About the Event

The start of virtually every lawyer-client relationship is the initial interview. It is an opportunity to identify who the client is, understand the nature of the services required, clearly establish terms of the relationship, manage client expectations, and make a sound impression. Mistakes made during the initial interview can, therefore, have a lasting impact on the relationship and even hinder a lawyer’s ability to provide effective representation.

Through a combination of coaching and learn-by-doing methods, this workshop will develop the skills required for conducting effective client interviews. Attendees will learn how to structure and guide the interview process to improve efficiency, enhance rapport and minimise common mistakes.

Learning outcomes:

  • Learn how to effectively plan and prepare for an initial interview.
  • Learn how to structure and guide the interview process from start to finish.
  • Become apprised of techniques to improve your listening, communication, and questioning skills.
  • Become aware of cross-cultural and language considerations which could influence how an interview is conducted and who is present.
  • Receive tips on how to effectively conduct client interviews remotely via video conferencing facilities such as Zoom.
  • Using case studies and role-plays, learn how to best manage various challenging interview situations.
  • Improve your awareness of the ethical and professional obligations when conducting client interviews.
  • Learn strategies to develop rapport and empathy with clients.
  • Learn how to deal with difficult and vulnerable clients.
  • Receive tips on how to manage client expectations; how best to conduct an interview with a professionally experienced client; and how to answer difficult questions such as those about your age and experience.

Who should attend?

All junior and intermediate lawyers who want to learn how to conduct effective client interviews or master their client interviewing skills.


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When and Where

  • 2:00 PM - 5:15 PM, 01 Jul 21
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  • Chancery Chambers, 2-8 Chancery Street, Auckland City, New Zealand