Video Instructions

To earn your CPD hours you must complete the interactive questions which appear below the video.

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Ticket Online
$145.00 (excl GST) Members
$205.00 (excl GST) Non members

It’s every lawyer’s worst nightmare come to life, you receive a complaint against you. What do you do next? How should you treat it?

This On Demand seminar focuses on the lifecycle of a complaint from commencement to conclusion, and discusses what steps you as a lawyer should take at each stage. It highlights the range of complaints that can be made against lawyers, how to avoid them, and how to mitigate them if the unwelcome event happens.

Learning outcomes

  • Learn more about the lifecycle of a complaint through the various stages.
  • Gain a better understanding of the different types of complaints that lawyer’s face and how to avoid or mitigate them.
  • Learn more about the standards committee processes regarding complaints.

Who should view?

This seminar is relevant to all lawyers.

When and Where